Contact Us

If you are a current GU Health member and have any queries about your health cover, please contact us by completing the form below and we will respond to your enquiry within two business days. Alternatively, you can contact us via phone, email or post.

Member Contact Form

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Member Contact Details

Phone

1800 249 966
Monday—Friday
8.30am—5pm (AEST)

International:
+61 3 8682 7841

Mail

GPO Box 2988,
Melbourne Vic 8060

If you are an organisation that would like to partner with GU Health to provide health insurance to your employees, please contact us via the email link below: [email protected]
How do I make a complaint?
How will GU Health handle my complaint?
What if I am not satisfied with the handling or resolution of my complaint?

If you’re not satisfied with any aspect of GU Health’s service or products or feel that our service has failed to meet your expectations, we would appreciate hearing from you. We're committed to resolving complaints in a fair and efficient manner and view your feedback as an opportunity to improve.

To ensure you have the best possible customer experience, please make sure that you:

  • gather all supporting documents and information relating to your complaint
  • think about any questions you need answered that will help us resolve the issue more efficiently
  • contact us as soon as possible.

GU Health is committed to resolving your complaint the first time you contact us. We understand that it is important to listen to you and address each of your concerns.

We encourage you to discuss your complaint with the first Member Relations Consultant you speak with; however, if you’re not satisfied, your complaint will be escalated to their manager.

If you're still unsatisfied and feel that your complaint has not been fully resolved, you have the option to escalate your matter to the Head of Operations, who will investigate your complaint and contact you within five business days upon receipt of your correspondence.

Where possible, we like to resolve the issue directly with you. If you believe that GU Health has not made reasonable attempts to address your complaint or you're not satisfied with our resolution, you can contact the Private Health Insurance Ombudsman (PHIO).

PHIO is an independent organisation appointed by the Australian Government to provide a free service to all health fund members. PHIO handles enquires, suggestions and complaints and will assist you in resolving your dispute. For more information on this service, please visit ombudsman.gov.au

Grand United Corporate Health Limited (GU Health) ABN 99 002 985 033 is a registered health insurer. A subsidiary of nib holdings limited ABN 51 125 633 856. © Grand United Corporate Health Limited 2018.